Practice Policies

Complaints

We aim to provide the highest quality services possible through the delivery of safe, effective and person-centred care. Whilst the vast majority of users have a good experience, we do not underestimate the emotional, and sometimes physical, impact on users and families who have a less positive experience.

We use the views and experiences of people who use our services to make continuous improvements. Our complaints process is a key component of this.

This page is therefore designed to help give you guidance on how to make a complaint if you wish to do so.

How to Complain

If you are not happy with your treatment, or that of someone you care about, we would encourage you first speak to the person or team responsible for providing the care and resolving problems – for example the physiotherapist in charge of your care, or the practice manager at Life fit Wellness Ltd.

If your complaint is about clinical services and you are not satisfied with the outcome of this resolution, you can contact us to make a formal complaint in line with our Complaints Policy.

If you wish to complain about your treating clinician, exercise professional, or a member of the administration or reception staff, but do not wish to contact them directly, we can do so on your behalf, or you can contact us on the details noted below, and we will treat your complaint formally in line with our Complaints Policy and Procedure.

Normally we ask you to put your complaint in writing so that the terms of the complaint are clear. We can help you to do this if you need assistance, or give you advice about where to get independent assistance in making your complaint.

For complaints in writing please contact:

Practice Manager
Life Fit Wellness Ltd
The Hub
Weir Street
Falkirk
FK1 1RA

Email: Complaints@lifefitwellness.co.uk